Centro de asistencia técnica
  1. Centro de asistencia técnica
  2. Soporte TI - REYES INFORMATICA

Soporte TI - REYES INFORMATICA

¡Bienvenid@! Puede presentar una solicitud de Soporte utilizando las opciones proporcionadas.

  • Solicitar soporte tècnico

    Obtenga asistencia para problemas y consultas generales sobre TI.

  • Solicitar servidor cloud

    Creación y configuración de nuevo servidor cloud

Con la tecnología de Jira Service Management
{"xsrfToken":"45d32434beb9d3632e0558f51c75d57b2bf02883_lout","branding":{"id":"1","key":"sop","name":"Soporte TI - REYES INFORMATICA","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0064bf","headerLinkHoverBGColor":"#0064bf","headerBadgeColor":"#0064bf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9db58161-0aff-46b9-a948-1ba87ef13290/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNDNjODFiMS0xYjIzLTRmN2YtYWQ1Ni1hZTZmZGFiYWQzNDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYjU4MTYxLTBhZmYtNDZiOS1hOTQ4LTFiYTg3ZWYxMzI5MCI6WyJyZWFkIl19LCJleHAiOjE3NTY1NjA5NjQsIm5iZiI6MTc1NjU2MDM2NH0.8946DJnB9YEOwYhkfQWyxNeLrycpRJLZxZSSlFwDfRo&client=d43c81b1-1b23-4f7f-ad56-ae6fdabad341&mode=fit","logoId":"9db58161-0aff-46b9-a948-1ba87ef13290","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de ayuda de Reyes Informatica","sharedPortalName":"Centro de asistencia técnica","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda de Reyes Informatica","sharedPortalName":"Centro de asistencia técnica","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074c4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d34c48b6-84c6-43e7-a7fb-bc76f6840aef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNDNjODFiMS0xYjIzLTRmN2YtYWQ1Ni1hZTZmZGFiYWQzNDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzNGM0OGI2LTg0YzYtNDNlNy1hN2ZiLWJjNzZmNjg0MGFlZiI6WyJyZWFkIl19LCJleHAiOjE3NTY1NjA5NjQsIm5iZiI6MTc1NjU2MDM2NH0.FRWg1vQ7S3AH80Gwp8c6HqhufYhCPKKyZwtY5nSllMc&client=d43c81b1-1b23-4f7f-ad56-ae6fdabad341&height=300&mode=fit","bannerMediaApiFileId":"d34c48b6-84c6-43e7-a7fb-bc76f6840aef","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#0076d6","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sop","projectId":10001,"serviceDeskId":1,"name":"Soporte TI - REYES INFORMATICA","description":"<p>¡Bienvenid@! Puede presentar una solicitud de Soporte utilizando las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"Solicitar servidor cloud","descriptionHtml":"","callToAction":"Solicitar servidor cloud","introHtml":"<p>Creación y configuración de nuevo servidor cloud</p>","icon":10473,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[40],"key":""},{"id":"11","name":"Solicitar soporte tècnico ","descriptionHtml":"<p>Con el fin de atender de manera correcta y eficiente es necesario que rellene cada campo del formulario.</p>","callToAction":"Solicitar soporte tècnico ","introHtml":"<p>Obtenga asistencia para problemas y consultas generales sobre TI.</p>","icon":10466,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[40],"key":""},{"id":"8","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"<p>Solicitar acceso para nuevos empleados.</p>","icon":10516,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"7","name":"Informar de hardware dañado","descriptionHtml":"","callToAction":"Informar de hardware dañado","introHtml":"<p>Informa sobre el hardware que podría estar defectuoso o dañado, por ejemplo, una pantalla de ordenador rota o un servidor averiado.</p>","icon":10512,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"6","name":"Informar de un problema del sistema","descriptionHtml":"","callToAction":"Informar de un problema del sistema","introHtml":"<p>Indícanos si algo no funciona correctamente y trataremos de solucionarlo rápidamente.</p>","icon":10521,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"13","name":"OFTALTECH","descriptionHtml":"","callToAction":"OFTALTECH","introHtml":"","icon":10517,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"9","name":"Solicitar nuevo hardware","descriptionHtml":"","callToAction":"Solicitar nuevo hardware","introHtml":"<p>Por ejemplo, un ratón o monitor nuevo.</p>","icon":10550,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"<p>Si necesitas una licencia de software, realiza una petición aquí.</p>","icon":10547,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"2","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"<p>Por ejemplo, si tienes que administrar JIRA.</p>","icon":10513,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"1","name":"Solicitar soporte tècnico via correo electronico","descriptionHtml":"","callToAction":"Solicitar soporte tècnico via correo electronico","introHtml":"<p>Obtenga asistencia para problemas y consultas generales sobre TI.</p>","icon":10469,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"10","name":"Solicitar soporte tècnico via Widget","descriptionHtml":"","callToAction":"Solicitar soporte tècnico via Widget","introHtml":"<p>Obtenga asistencia para problemas y consultas generales sobre TI.</p>","icon":10470,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"3","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta para un sistema.</p>","icon":10517,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://soporte.ti.reyesinformatica.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"Asistencia Remota"}],"orderMapping":{"40":[11,12],"1":[12,11],"3":[8,2,3],"2":[7,9,4,1],"5":[7,6],"4":[6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4332ad3-5ec6-36dc-beb3-dad38e4a9b06","appLinkName":"","appLinkUrl":"","spaceKey":"SDT","spaceName":"Soporte de TI","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SOP","serviceDeskId":1,"kbLinkDomainURLs":["https://reyesinformaticasl.atlassian.net","https://soporte.ti.reyesinformatica.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNDNjODFiMS0xYjIzLTRmN2YtYWQ1Ni1hZTZmZGFiYWQzNDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTY1NjE1NjQsIm5iZiI6MTc1NjU2MDM2NH0.luehR-Pe3uFQmcH-0olXykY_-Hrr_eFYfM749PHQMZ8","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"d43c81b1-1b23-4f7f-ad56-ae6fdabad341","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Centro de asistencia técnica","description":"<p>Bienvenido al centro de ayuda, estamos aqu&iacute; para ayudarte. Genera una solicitud a partir de las opciones proporcionadas.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://reyesinformaticasl.atlassian.net/wiki","kbLinkDomainURLs":["https://reyesinformaticasl.atlassian.net","https://soporte.ti.reyesinformatica.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=reyesinformaticasl","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"45d32434beb9d3632e0558f51c75d57b2bf02883_lout","baseUrl":"https://soporte.ti.reyesinformatica.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://reyesinformaticasl.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d43c81b1-1b23-4f7f-ad56-ae6fdabad341","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"56b4419db37b48358db3e8ea7103ff1b","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}